Refunds and exchanges
Please contact me immediately if you have any problems or concerns with your order. I hope that you never want to return any item(s) that you've purchased, however if you need to here is my shop policy:
You may return any unused item(s) within 30 days of the sale for a refund or exchange. The item(s) must be in new condition (yarn in original skeins and fiber in braids). I will refund your purchase price, less shipping costs. Return shipping costs are your responsibility. If you are planning a return, please send me a message so that I can anticipate the transaction and respond to you accordingly.
I want your purchase to be a happy one, so if there is anything I can do please let me know. I´m here to help and keep my customers happy!